Refund Policy


You have the right to cancel or amend any order before the time of dispatch and receive a full refund. However, if you need to cancel/amend/return your order after the time of dispatch, please read below. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Discrepancies in your order (These need to be reported within 24hours of receiving your order)

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Shipping costs are non-refundable. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

To return your product, you should mail your product to:
GE 365 Logistics LTD, Office 3, Macrome House, Macrome Road, Wolverhampton, WV6 9HD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returns and refunds are non-refundable. 

HGC Distribution can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your return.

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